Privacy Policy

StudyatNova-System Privacy Policy

Effective Date: July 2025

Welcome to StudyatNova (“Nova”, “we”, “our”, “us”)-an all-in-one education ecosystem headquartered in Kumasi, Ghana. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal data across our platforms and services. This Privacy Policy applies to all users of our services, including schools, teachers, educators, students, parents/guardians, administrators, and educational partners within and beyond Ghana. 

By using our platform, you agree to the practices detailed here. For questions or concerns, please contact our Data Protection Officer at Info@studyatnova.com.

 

Scope of This Privacy Policy

This policy applies to:

·        Nova's websites, applications, and platforms,

·        Mobile applications and teacher/student portals,

·        All interactions, whether digital or offline, involving the collection of personal information.

Data Collection

A. Account & Profile Information

·        School-level: name, address, registration number, key contacts, billing details.

·        User-level (staff, teachers, guardians, students): full name, email, phone, role, credentials, profile photo.

B. Learning & Activity Data

·        Course content & curricula accessed

·        Lesson videos watched, topics covered

·        Assignment submissions, grades, and attendance records

·        Exam results, Transcripts and progression indicators

C. Usage & Device Data

·        Platform interaction logs (pages, timestamps, actions)

·        Device identifiers, IP addresses, browser types, and OS details

·        Mobile app diagnostics (app usage, crash reports)

D. Payment & Billing Information

·        Billing address, tax ID, selected plan, transaction history

·        Payment methods (via encrypted third-party services, e.g., Stripe)

E. Communications

·        Support tickets, feedback, and announcement engagement

·        Marketing responses and consent records


How We Use Your Data Goal

·        Enable platform access (authentication, account management)

·        Deliver core services: scheduling, messaging, analytics dashboards

·        Provide educational tools: assignment grading, attendance tracking, resource access

·        Support teamwork: parental communications, performance reporting

·        Billing & subscriptions: invoicing, payment processing, renewal management

·        Product improvement: usage behavior insights, bug fixes, feature updates

·        Security & compliance: fraud detection, vulnerability response, legal adherence

·        Marketing & support: onboarding, newsletters, promotional content (with consent)

Data Sharing & Disclosure

·        With Service Providers: we share data with trusted vendors for hosting, payments, email delivery, analytics, and support. All providers operate under strict confidentiality and only access data to fulfill their service.

·        For Legal & Safety Reasons: We may disclose data if required by law, court order, or to prevent fraud or harm.

·        With Business Partners: Data is only shared with affiliates or partners if necessary for integrated services and always under contractual privacy obligations.

·        Aggregated & Anonymous Data: We may share anonymized metrics for research, marketing, or reporting. This data cannot identify individuals or institutions.


Data Security Measures

·        Use of encryption (TLS) for all data in transit

·        At-rest encryption for sensitive data

·        Regular vulnerability assessments and secure code reviews

·        Strict access controls with authentication and logging

·        Data backups and secure archiving

·        Employee training in privacy best practices, with clear non-disclosure policies


Data Retention & Deletion

·        School and user account data are retained until account closure 

·        After account deletion, personal data is archived for legal compliance, then fully erased

·        Users can request early deletion of their profile


Data Transfer & International Use

Our infrastructure may host data in Ghana. As Nova expands, data may be processed by servers in other jurisdictions. We ensure compliance with relevant data protection laws, implementing adequate safeguards (e.g., Standard Contractual Clauses) for any cross-border transfer.


Your Rights & Choices

·        Access & Correction: You can view and update your personal profile information through the Nova dashboard.

·        Deletion: Request account deletion at info@studyatnova.com. We'll confirm once completed.

·        Objection & Restriction: If you believe Nova is improperly processing your data, you may request restriction or object to further processing. We will review and respond promptly.

·        Data Portability: Upon request, we’ll provide your data in a common, structured format (e.g., CSV, JSON).

Children & Student Privacy

Nova is intended for use in educational settings. Student account data is managed by schools and their legal guardians as per local regulations. We recommend that schools obtain parental consent where required.

Cookies & Tracking Technologies

We use cookies for:

·        Remembering logins

·        Improving site performance

·        Analyzing user behavior

You may disable cookies in your browser settings, although doing so may impact your experience on the platform.

Policy Updates

We may update this policy to reflect new features, laws, or practices. We’ll notify admin contacts and highlight recent changes.

Contact & Compliance

For questions, data requests, or complaints, reach out to:

Data Protection Officer
StudyatNova HQ,
Kumasi, Ghana
πŸ“§ Email: info@studyatnova.com
πŸ“ž Phone: +233 59 438 4935
🌐 Website: https://studyatnova.com

 

For unresolved concerns, users may seek assistance from their local data protection authority.

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