StudyatNova-System Privacy Policy

Data Collection

A. Account & Profile Information

·        School-level: name, address, registration number, key contacts, billing details.

·        User-level (staff, teachers, guardians, students): full name, email, phone, role, credentials, profile photo.

B. Learning & Activity Data

·        Course content & curricula accessed

·        Lesson videos watched, topics covered

·        Assignment submissions, grades, and attendance records

·        Exam results, Transcripts and progression indicators

C. Usage & Device Data

·        Platform interaction logs (pages, timestamps, actions)

·        Device identifiers, IP addresses, browser types, and OS details

·        Mobile app diagnostics (app usage, crash reports)

D. Payment & Billing Information

·        Billing address, tax ID, selected plan, transaction history

·        Payment methods (via encrypted third-party services, e.g., Stripe)

E. Communications

·        Support tickets, feedback, and announcement engagement

·        Marketing responses and consent records

How We Use Your Data Goal

·        Enable platform access (authentication, account management)

·        Deliver core services: scheduling, messaging, analytics dashboards

·        Provide educational tools: assignment grading, attendance tracking, resource access

·        Support teamwork: parental communications, performance reporting

·        Billing & subscriptions: invoicing, payment processing, renewal management

·        Product improvement: usage behavior insights, bug fixes, feature updates

·        Security & compliance: fraud detection, vulnerability response, legal adherence

·        Marketing & support: onboarding, newsletters, promotional content (with consent)

Data Sharing & Disclosure

·        With Service Providers: we share data with trusted vendors for hosting, payments, email delivery, analytics, and support. All providers operate under strict confidentiality and only access data to fulfill their service.

·        For Legal & Safety Reasons: We may disclose data if required by law, court order, or to prevent fraud or harm.

·        With Business Partners: Data is only shared with affiliates or partners if necessary for integrated services and always under contractual privacy obligations.

·        Aggregated & Anonymous Data: We may share anonymized metrics for research, marketing, or reporting. This data cannot identify individuals or institutions.

Data Security Measures

·        Use of encryption (TLS) for all data in transit

·        At-rest encryption for sensitive data

·        Regular vulnerability assessments and secure code reviews

·        Strict access controls with authentication and logging

·        Data backups and secure archiving

·        Employee training in privacy best practices, with clear non-disclosure policies

Data Retention & Deletion

·        School and user account data are retained until account closure 

·        After account deletion, personal data is archived for legal compliance, then fully erased

·        Users can request early deletion of their profile

Data Transfer & International Use

Our infrastructure may host data in Ghana. As Nova expands, data may be processed by servers in other jurisdictions. We ensure compliance with relevant data protection laws, implementing adequate safeguards (e.g., Standard Contractual Clauses) for any cross-border transfer.

·        Access & Correction: You can view and update your personal profile information through the Nova dashboard.

·        Deletion: Request account deletion at info@studyatnova.com. We'll confirm once completed.

·        Objection & Restriction: If you believe Nova is improperly processing your data, you may request restriction or object to further processing. We will review and respond promptly.

·        Data Portability: Upon request, we’ll provide your data in a common, structured format (e.g., CSV, JSON).