StudyatNova-Refund & Cancellation

Subscription Cancellation Policy

A. School Subscriptions

• Schools can cancel their upcoming subscription renewal any time before the next billing cycle.

• To cancel, schools must contact Nova support via email or use the in-app cancellation request at least 5 days before the renewal date.

• Cancellation of an active subscription during a billing cycle does not qualify for a refund.

B. Add-ons & Upgrades

• All add-ons (e.g., additional users, features, modules) purchased during an active cycle are non-refundable.

• Upgraded packages take effect immediately, and the amount paid is adjusted based on usage. No partial refunds will be given after an upgrade.

C. Educator or Organization Accounts

• If you cancel your educator or training account subscription, your cancellation will take effect at the end of your current billing cycle.

• No refunds are issued for partially used periods. 

Refund Eligibility

Nova will issue refunds only under the following circumstances:

How to Request a Refund or Cancellation

To initiate a refund or cancellation, send an email to: support@studyatnova.com 
Include:

• Your account/school name

• Invoice ID or payment reference

• Reason for refund or cancellation

Our support team will respond within 3–5 business days, and eligible refunds will be processed within 7–10 working days through the original payment method.

Nova’s Rights

Nova reserves the right to:

• Modify this policy at any time with or without prior notice

• Decline refund requests that violate our terms of use or demonstrate abuse

• Offer account credits instead of cash refunds at our discretion

Limitation of Liability

Nova is provided “as is.” We do our best to ensure the system is reliable and secure. However, Nova is not liable for:

• Loss of data due to user error or third-party failures

• Damages resulting from service interruptions or outages

• Errors in content uploaded by schools, teachers, or users

You use the platform at your own risk and discretion.